Today, businesses recognize need for agility of their internal and external services more than ever. Technology based digital disruptions address every business aspect, and IT processes are more standardized and disrupted. ServiceNow technologies have emerged as the leading provider for IT processes across multiple domains.

QC customers address IT processes beyond conventional implementation of modules and services. They explore the platform management, integrations, DevOps and custom application development capabilities of ServiceNow along with QC, to get maximum out of their investment. QC’ consultative approach covers ServiceNow’s product and technology roadmap and the best practices.

Service Offerings

Platform Management

• Consulting on platform subscription
• Regular license management and notification
• Platform provisioning and one time configuration

Consulting and Implementation

• Business Case Preparation
• Process Consulting & Workshops
• Solution Designing & ROI Assessment
• Installation & System Tailoring

Migration and Upgrade

• Platform migration
• Migration from 3rd Party legacy solutions
• Version Upgrades – sniff testing and liaison with OEM

Automated Testing and DevOps

• ServiceNow ATF and custom automations
• DevOps management and configurations

Support and Maintenance

• Production Support (L1/L2/L3)
• Enhancements & Bug Fixing

Integration and Reporting

• 3rd Party Integrations
• Process Integrations
• Pro Reporting – customized analytics & dashboards
• Integration Hub Services

Training and Adoption

• Tailored Training/Adoption Modules
• Certified Team – SCRUM®, PMP®, ITIL®, ServiceNow®

QC – Venafi Collaboration

QC collaborates with Venafi – a premier cybersecurity company that develops software to secure and protect cryptographic keys and digital certificates. The partnership aims at helping enterprises with Identity Access Management and in assessing security risks.

QC Digital Certificate Organizer (DCO) in ServiceNow is powered by Venafi and serves effective management of certificates.

Challenges in Digital Certificate Lifecycle Management

• Apache TomcatOutages of services or unavailability of other resources due to unnoticed expiration of certificatesJBoss
• Complexities in managing the life cycle activities on thousands of certificates
• Exposure to business risk from security loopholes due to incomplete visibility into the use of certificates
• Lack of predictability of certificate usage against assets, owner groups

Solution: Digital Certificate Organizer (DCO) Application on ServiceNow

• Utilize full capabilities of ServiceNow platform to bring service management for certificates
• Synchronize certificate information with Venafi accounts
• Familiar and intuitive user interface on ServiceNow to request, download, retrieve, revoke and renew certificates
• Simple and efficient workflow steps in ServiceNow
• Real-time dashboards and reports, with role-based access
• Download from ServiceNow app store

Key Functionalities

Robust Certificate Life Cycle Management

QC DCO app enables organizations to manage certificate lifecycle for large numbers of certificates. It allows requesting new certificates from Venafi, downloading and managing them, and accurate mapping of assets against associated certificates, all without leaving the ServiceNow environment.

Enforce Approval Workflow policy

DCO follows ServiceNow's role-based access control for certificate administration. It utilizes workflow processes in ServiceNow for users to access and execute actions using the app.

Users can leverage existing DCO app workflows to streamline the request, approval and certificate pickup process. In addition, users can manage certificate expirations and terminations, escalate with notifications and renew certificates within their organization.

Benefits

• Remove blind spots on certificate related outages
• Predictable and manageable certificate requisitions and renewals
• Single view of certificate status across organization through role-based dashboards
• Actionable custom notifications for in-console alerts or by email
• Know your certificates' usage in detail
• Accomplish all of these centrally using ServiceNow